1. Buyer open the after-sale dispute, which the order could meetScopes and Rules for After-sale service.
2. If the case could meet the after-sale scope, the dispute analyst will collect the evidence from both sides within 5 days, and then give the final resolution within 10 days, or the case will be closed directly.
Note: the analyst might contact you anytime, so please pay more attention on your e-mail and the DHgate message to make sure the valid information could be provided for analyst to review the case.